Terms & Conditions

Minimum age for students on English programmes is 18 years

1. Registration and Payment:

2.1. In order to reserve a place on a course at Language Vision a non-refundable registration fee of £50 must be paid in order to cover the administration cost of enrolment. Our full fee structure can be found on our website and administrative staff will be pleased to help with any queries.

1.2 We can confirm a place in a class at Language Vision only after we have received your full payment.

1.3 Payment must be made three weeks before the first day of your course. If your course starts in less than 3 weeks payment must be received in full at the time of booking.

1.4 If you require visa support documentation this will be provided by Language Vision on receipt of the non-refundable registration fee of £50 and a tuition fee deposit of £200.

1.5 The course fees will not include costs that are incurred on the student’s behalf such as examination fees, personal medical insurance, transport fares or the cost of any social events.

1.6 All fees must be paid in pounds sterling and payment can be made as follows:

  • Bank Transfer directly to our account. Please note that students must pay any bank charges, otherwise this will be charged to the students directly on arrival. Our bank details can be found here
  • By Debit or Credit card online through our website booking portal
  • Cash payments can be made in person at the School reception.

2. British Immigration Regulations:

2.1. If you are a non-EEA (European Economic Area) student, you will require a visa in order to study at the School. Language Vision will provide the documentation required for students to apply for a Short-Term Study Visa which is not part of Tier 4 (SVV, ESVV).

Please note that Language Vision is not licenced as Tier 4 Sponsor, and we can only offer courses to applicants who apply for one of the visas listed above.

Please click here for more information.

3. Data:

3.1. As a part of the registration process we ask students to disclose to us all information that we require in order to fulfil our obligation to you, and, in some cases to the British authorities. It’s necessary for us to see and copy:  

  • your passport (and visa if applicable)
  • your contact details in London (including your mobile number if you have one)
  • details of your next of kin (closes family member)

You must therefore agree to provide these details and keep them up to date if they change.

3.2. We confirm that we will process the data we hold about students to provide the classes and we will abide by the provisions of the Data Protection Act 2018. This data is held electronically and on paper.

3.3. By accepting these Terms & Conditions you accept our right to use your personal information this way.

4. Cancellation and Refunds:

We strongly recommend that students take out insurance to cover fees and costs in case of cancellation or leaving early.

4.1. The Consumer Protection (Distance Selling) Regulations 2013 apply to any student who enrols online and these regulations provide for the right to cancel within 14 days of the initial application and a full refund will be given.

4.2. A refund will not be considered where cancellations are received:  

  • Fewer than 14 day before the start of the course
  • On or after your course start date. In addition, any balance of outstanding fees on the student’s account must be paid in full.

4.3. A refund may be made at the discretion of Language Vision if a visa application is declined. Refunds will only be considered in cases of visa refusal upon receipt of relevant official information. If a student’s visa is refused, the notification of the refusal must be submitted within 14 days from the date of refusal notification, in order for the refund to be processed. Once we have received a copy of all pages of the Visa refusal letter and our original letter of enrolment, we will refund all payments received except the registration fee, minus bank charges.

4.4. Once a refund is approved, please note:

  • Refunds may take up to two (02) months from the date when the requisite paperwork is complete.
  • Registration fees are non- refundable and any third party costs such as examination fees.
  • If the student appeals against the decision of the UKVI, the school can put on hold the enrolment until a final decision on the immigration status has been reached.

4.5. We do not allow students to transfer their enrolment, credit notes or course fees to any third party.

5. Delivery of tuition:

5.1. We reserve the right to change teachers, times of lessons and location of courses and to combine classes.

5.2. Each lesson consists of 50 minutes study time.

5.3. The maximum class size is 16

5.4. Please note that we enrol students every week so the composition of each class changes from week to week.

5.5. If you are studying on a part-time basis you will need to be aware that you are joining an existing full-time course. Our courses are designed around continuous enrolment and cater for both full-time and part-time students.

5.6. Attendance and students’ holidays:

  • Students are expected to attend lessons regularly and on time.
  • If a student arrives more than 15 minutes late the student will not be allowed to join the class
  • Students are not entitled to refunds if they are late, absent, or leave before the course ends
  • Students whose attendance falls below 85 percent will not be issued a certificate at the completion of their course
  • Language Vision is closed on UK public (bank) holidays. Classes missed as a result of a bank or public holiday will not be refunded or made up Public holidays in the UK can be found on the official government website
  • Students attending courses of 12 weeks or more may take a holiday of 2 weeks. Please note that we do not give refunds for holiday periods, but you can extend your course. Extensions can only be made on General English courses, not on examination courses, and the maximum extension is 2 weeks for every 12 weeks of study
  • If you wish to take a holiday, you must tell us 4 weeks before in writing.

6. Conduct:

  1. The school expects students to adhere to the standards and rules we set.
  2.  We reserve the right to cancel a student’s enrolment without a refund in the event of conduct or behaviour which in our opinion diminishes (or may diminish) the reputation of the school. The school’s decision is final.
  3. Language Vision expects students to behave responsibly online and follow school’s guidelines on internet use, including downloading or sharing any illegal or inappropriate material.
  4. We expect students to respect cultural, racial and religious differences and to uphold the core British values of democracy, individual liberty, tolerance, and the rule of law.
  5. Students have to pay for any damage they cause on the school premises.

7. Resolution of disputes:

  1. The School has a Complaints Procedure to which all students are referred.
  2. All complaints which cannot be resolved informally will be fully investigated as set out in the Complaints Procedure providing:
  • The complaint is made while the student is attending the School
  • The complaint is submitted in writing to the Registrar in the first instance.
    1. We do not accept complaints received after 14 days from completion of the course attended.

8. Disability Policy:

8.1 Language Vision does not discriminate against anyone in terms of any physical or learning disability. The school makes enquiries during the enrolment process regarding students’ physical or learning difficulties and any other health issues. If students have any disabilities the school will explore with them the support that the school can provide to enable them to succeed. However students must be aware of the following requirements:

  • All students must be able to negotiate stairs unaided as there are no lifts in the buildings and students may need to walk up to 5 flights of stairs.
  • We do not currently have any provision for students with hearing difficulties in terms of induction loops
  • Students with visual impairment will need to be able to negotiate the building unaided although every assistance will be provided and guide dogs are admitted
  • Students with learning difficulties such as dyslexia and dyspraxia should declare these to the School before admission. Teachers will be made aware of these and will endeavour to meet the particular learning needs of individual students.
  • Any information about matters relating to the health & welfare and or the associated learning or physical requirements of individual students is subject to full confidentiality and only disclosed to senior managers or teachers on a ‘need to know’ basis. All staff are trained to deal with such information in an appropriately sensitive and professional manner and such information will not be generally disclosed.

9. Liability:

9.1. It remains each student’s responsibility to safeguard their property and consider whether insurance is required.

9.2. Language Vision does not accept liability for losses or additional expenses students may incur because of cancellation or delays to travel services.

9.3. While we take all reasonable steps to ensure the information contained in our brochures and website is accurate, we reserve the right to alter this, substitute or withdraw any amenity without further notice.

9.4. Should any of the following events occur then we will not be liable to provide normal services:

  • Strikes and other Industrial action
  • War
  • Acts of God including fire, flood, earthquake, storm, hurricane, infectious diseases or pandemics or other natural disasters that are beyond the reasonable control of the School
  • Terrorist activities
  • Withdrawal of regulatory consents
  • Adverse weather conditions.

Refunds will not be made under such circumstances.

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