Language Vision Terms & Conditions | Study English in Heart of London

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Terms and Conditions

Terms & Conditions 2017

  1. Registration and Payment:

1.1. In order to reserve a place on a course delivered by Language Vision (The school) a registration fee must be paid. Until we receive these monies we will not reserve a place for you. The purpose of this fee is to cover the administration cost of enrolling a student.

1.2. Registration fee: £50

1.2.1. A registration fee is applicable to all registrations.

1.3. Full payment for the course must be made prior to starting the course, including payment for any official documentation.

1.4. All costs incurred due to measures taken to recover unpaid fees will be paid by the student.

1.5. Should any monies be outstanding then we reserve the right to discontinue that student’s studies and charge interest at 10% of the sum owing.

1.6. The course fees will not include costs that are incurred on the student’s behalf such as examination fees, personal medical insurance, Transport for London fares or the cost of any social events. You will not be allowed to attend classes until you are in possession of the relevant course book.

1.7. If your course progresses to next level you will be required to buy the books for each level.

1.8. The Consumer Protection (Distance Selling) Regulations 2013 apply to any student who enrols online and these regulations provide for the right to cancel within 14 days of the initial application and a full refund will be given.

1.9. The minimum age for enrolment is 18 and is obligation the student to be aware and accept the terms and conditions set out in this document.

  1. Data

2.1. As a part of the registration process we ask students to disclose to us all information that we require in order to assess our obligations and the student’s requirements regarding the provision of information to complete the enrolment.

2.2. When a student enrols we will require that student to produce all appropriate documentation, including passport copies, in order to verify the details submitted to register for the course.

2.3. We confirm that we will process the data we hold about students to provide the classes and we will abide by the provisions of the Data Protection Act 1998. This data is held electronically on a secure database.

2.4. Contact details: you are required to provide – and keep up-to-date – your local contact details, your next of kin’s contact details in your own country and any other changes of circumstance, especially if you hold a visa.

2.5. At times the School may take images to be used in internal and external marketing. Booking a course with us implies consent for your images to be used in this way unless you specifically agree an exclusion before the start of the course.

  1. Cancellation and Refunds:

3.1. Any fees already paid towards the course, will not be refunded where cancellations are received after the course commencement date, for whatever reason, no refund will be given. In addition, any balance of outstanding fees on the student’s account must be paid in full. For international students a refund may be made at the discretion of Language Vision if a visa application is declined.

3.1. A refund will not be considered if:

3.1.1. A student decides to withdraw or cancel his/her enrolment (Except in case of point 1.8)

3.1.2. If a student is refused entry at ports or if a student is asked to leave the UK.

3.1.3. If it is found that the student has engaged in any fraudulent practice in order to obtain the necessary documentation from the school to apply for a visa. In such cases, the school will inform the UKVI and the student will be asked to leave the course.

3.1.4. If a student visa is refused due to documentation being different to that approved by Language Vision or documentation that is out of date or documentation that fails to comply with visa requirements as stated at https://www.gov.uk/check-uk-visa

3.2. Refunds will only be considered in cases of visa refusal upon receipt of relevant official information and upon completion of the refunds process, which is started by emailing refunds@languagevision.com except in the case of 1.8.

3.3. If a student’s visa is refused, the notification of the refusal must be submitted within 14 days from the date of refusal notification, in order for the refund to be processed.

3.4. Once a refund is approved, please note:

3.4.1. Refunds may take up to two (02) months from the date when the requisite paperwork is complete.

3.4.2. Registration fees are non- refundable and any third party costs such as examination fees, accommodation booking fees and courier fees are not refundable. Except in the case of 1.8.

3.4.3. We will deduct an administrative fee of £100. Except in the case of 1.8

3.4.4. If the student appeals against the decision of the UKVI, the school can put on hold the enrolment until a final decision on the immigration status has been reached.

3.5. We do not allow students to transfer their enrolment, credit notes or course fees to any third party.

3.6. If you have requested a refund and it is declined and you are not satisfied with our decision you can visit: http://www.oiahe.org.uk/making-a-complaint-to-the-oia/how-to-make-a-complaint.aspx

  1. Flexibility

4.1. We reserve the right to change teachers, times of lessons and location of courses and to combine classes if:

4.1.1. Numbers for any particular class are low.

4.1.2. We have to attend to building or maintenance work.

4.1.3. A teacher is sick.

4.2. The school is closed for bank holidays but students do not lose their certificate of attendance.

4.3. Holiday entitlement:

In keeping with the school’s commitment to flexibility in the delivery of its language courses students are entitled to be away from the school for holiday or other purposes provided that this is notified and agreed by the school before any period of absence. The intention of the student to be away must be approved at least two weeks in advance of the intended period of absence. Provided that these conditions are met the school will normally approve leave of absence according to the following table of entitlement:

  • 1 to 7 weeks – no entitlement to leave of absence;
  • 8 to 12 weeks – 1 week’s leave of absence
  • 12 to 17 weeks – 2 weeks’ leave of absence
  • 18 to 23 weeks – 3 weeks’ leave of absence
  • 24 to 29 weeks – 4 weeks’ leave of absence
  • 30 to 35 weeks – 5 weeks’ leave of absence
  • 36 to 39 weeks – 6 weeks’ leave of absence
  • In excess of 40 weeks – 8 weeks’ leave of absence

4.3.1. Holiday must be taken during the tuition period

4.4. The school is normally closed for two (02) weeks over Christmas period (this holiday will be deducted from the student’s holiday entitlement).

4.5. Agreed absence from school during time taken off as holiday entitlement will not affect a student’s attendance record.

4.6. Students cannot reduce weekly study hours or change from a full-time to a part-time course.

4.7. Students must use their leave of absence entitlement when the school is closed.

4.8. If you take a leave of absence you will not be able to use the time taken at the end of your course.

4.9. Once a student has started their course the course cannot be stopped or postponed.

  1. Studies

5.1. Students are entitled to:

5.1.1. A placement test & needs analysis.

5.1.2. Monthly tutorials with their teacher.

5.2. The maximum class size normally is 16.

5.2.1. There may be occasions when classes temporarily exceed this number before students are re-allocated or in the case of illness.

5.3. Each class (1 hour duration) of more than one hour duration will have an appropriate break including evening classes (when available), specific test classes and one to one classes may differ.

5.3.1. Please note that we enrol students every week so the composition of each class changes from week to week.

5.3.2. If you are studying on a part-time basis you will need to be aware that you are joining an existing full-time course. Our courses are designed around continuous enrolment and cater for both full-time and part-time students.

5.4. General English and Exam Preparation terms normally last 3 months. At the end of each term the student’s level and teacher may be changed.

5.5. Upon completion of their course the students may, on request, receive a certificate, showing their actual attendance rate for that particular course.

5.6. We invite the students to share any comments or feedback either informally or through the end of course questionnaire.

5.7. We will not review any feedback or response we receive after the class in question has been concluded. Students must raise any issues with us as and when they appear.

  1. Regulations

6.1. The school requires an attendance at classes of at least 85 percent and if it falls below this level we may move that student to another class. If unexplained lack of acceptable attendance does not improve then the student’s classes will cease. We will inform government authorities if a student absconds from their course and are enrolled on a visa issued in the name of the school.

6.2. The first session of any course or any start date will be given over to induction for all new students. Students who do not complete the placement test prior to the Friday before their chosen start date will not, be permitted to enter class for induction. Note – we operate a programme of continuous enrolment and new students may join the class on any Monday.

6.3. We reserve the right to cancel a student’s enrolment in the event of conduct or behaviour which in our opinion diminishes (or may diminish) the reputation of the school even if such conduct is not in breach of these terms and conditions. The school’s decision is final.

6.4. Students must contact the school in the event that they are unable to attend their class. Contact details can be found on school’s website.

6.5. If a student arrives more than 20 minutes late the student will not be allowed to join the class.

6.6. The intellectual property pertaining to our course hand outs and other teaching materials is owned by us and the students agree not to copy or reproduce the materials for commercial benefit. Students further agree not to access illegally copied and stored versions of any published material and to do so may put in jeopardy their place on the course.

6.7. Students are required to:

  • Only speak English in their classes.
  • Inform us if they cannot attend a class for any reason – the production of official documentation to substantiate any such absence will be required.
  • Comply with reasonable requests made by our employees.
  • Adhere to our Health & Safety Policy (failure to do so will constitute grounds for exclusion).

6.7.1. Students must not smoke or congregate within 20 metres of the entrance of any of the school buildings either before or after their classes, or during breaks. Students who continue to do so may be subject to disciplinary action by the school.

  1. Disability Policy

Language Vision does not discriminate against anyone in terms of any physical or learning disability. The school makes enquiries during the enrolment process regarding students’ physical or learning difficulties and any other health issues. If students have any disabilities the school will explore with them the support that the school can provide to enable them to succeed. However students must be aware of the following requirements:

  • All students must be able to negotiate stairs unaided. There are no lifts in the buildings and students may need to walk up to 5 flights of stairs as there are no lifts in the school buildings.
  • We do not currently have any provision for students with hearing difficulties in terms of induction loops.
  • Students with visual impairment will need to be able to negotiate the building unaided although every assistance will be provided and the guided dogs are admitted.
  • Students with learning difficulties such as dyslexia and dyspraxia should declare these to the school before admission. Teachers will be made aware of these and will endeavour to meet the particular learning needs of such students.
  • If students reveal any health issues which may impede their performance on the course we will endeavour to provide every assistance and support within the terms of our attendance and refund policy.
  • Any information about matters relating to the health and welfare and or associated learning or physical requirements of individual students is subject to full confidentiality and only disclosed to senior managers or teachers on a ‘need to know’ basis. All staffs are trained to deal with such information in an appropriately sensitive and professional manner and such information will not be generally disclosed.
  1. Liability

8.1. Save for death or personal injury caused by our negligence we exclude to the extent permitted by law all conditions, warranties and other terms which might be implied by statute, common law or equity any liability for any direct, indirect or consequential loss or damage of any kind, howsoever arising and whether caused by tort (including our negligence), breach of contract or otherwise even if such loss is foreseeable.

8.2. It remains each student’s responsibility to safeguard their property and consider whether insurance is required.

8.3. We shall take all responsible steps to fulfil student expectations regarding the course but we do reserve the right to alter services to at least an equivalent standard at no additional cost.

8.4. While we take all reasonable steps to ensure the information contained in our brochures and website is accurate, we reserve the right to alter this, substitute or withdraw any amenity without further notice.

8.5. Should any of the following events occur then we will not be liable to provide normal services:

  • Strikes and other Industrial action.
  • Civil unrest.
  • Acts of God.
  • Legal action.
  • Withdrawal of regulatory consents.
  • Adverse weather conditions.
  1. General

9.1. These terms of business are written in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.

9.2. The Contracts (Rights of Third Parties Act) 1999 is excluded.

9.3. No variation to these terms will be binding unless the variation is recorded in writing and signed by us and the student.

9.4. These terms of business represent the entire agreement reached by the parties and excluding any fraudulent misrepresentation, no other statement, whether oral or in writing, will be regarded as a contractual term of these terms of business.

  1. Passport/ID Cards/ Proof of Payment.

10.1. All students are required to present their passport/ID card and proof of payment on their first day and the school will retain a copy.

10.2. At times the School may take images to be used in internal and external marketing. Enrolling on a course with us implies consent for your images to be used for these purposes unless you specifically request an exclusion before the start of the course.

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